Shipping Policy 🚚✨

Last updated: September 26, 2026

Welcome to NurtureNauts! We want your shopping experience to be smooth from cart to doorstep. Here’s how shipping works.

📦 Processing Time

• Orders are processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding holidays).
• Orders placed on weekends or holidays are processed the next business day.
• Because we work with multiple fulfillment partners, items in the same order may ship separately.

🌍 Shipping Locations

We ship to destinations available at checkout. If your location is not listed, email storesupport@nurturenauts.com and we’ll help.

🚀 Estimated Delivery Times (after shipment)

• Free standard shipping (United States): 5–8 business days.
• Expedited shipping (United States): 3–4 business days, where available.
• International: delivery times vary by destination, carrier, and customs processing.

Delivery windows are estimates and may vary due to carrier capacity, weather, customs, or peak-season surges.

💰 Shipping Rates

• Standard shipping: Free on all U.S. orders, including rompers.
• Expedited shipping: Available at checkout for an additional customer-paid cost. The price is shown before you complete your order and depends on the order and destination.
• International shipping: Carrier-calculated shipping rates are shown at checkout.

🔎 Order Tracking

• You’ll receive a shipping confirmation email with your tracking link.
• Tracking can take 24–72 hours to show movement after the label is created.

✏️ Address Changes & Cancellations

• Need to update your address or cancel? Email storesupport@nurturenauts.com as soon as possible. After an order enters fulfillment, changes may no longer be possible.

🧾 Duties & Taxes (International)

• Import duties, VAT, and fees (if any) are collected by your country and are the customer’s responsibility. We can’t predict or expedite customs processing.

📦 Delays & Issues

We’re not responsible for carrier or customs delays, or for incorrect or insufficient shipping addresses provided at checkout. If your package seems delayed or missing, email storesupport@nurturenauts.com and we’ll help investigate.

🛡️ Damaged, Missing, or Lost Packages

• Damaged or incorrect: Contact us within 7 days of delivery with photos or video. We’ll make it right with a replacement, credit, or refund where appropriate.
• Marked delivered, not received: Check with household members, neighbors, and your parcel locker. If still missing after 3 business days, contact us for next steps.
• Lost in transit: If a shipment shows no movement for an extended period, contact us and we’ll assist with a replacement or refund where eligible.