NurtureNauts FAQ
NurtureNauts FAQ
Have a question before you order? You’re in the right place. NurtureNauts is built around helping babies and toddlers explore more comfortably, while giving parents practical products and clear information they can trust.
Need help with an order or product question? Email us at storesupport@nurturenauts.com.
Orders & Payments
How do I place an order?
Choose the product you want, select the available size/color options, add it to your cart, and check out securely. You’ll receive an order confirmation email after checkout.
What payment methods do you accept?
Available payment options are shown at checkout and may include major credit/debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other secure payment methods depending on your device and location.
Can I change or cancel my order?
Email us as soon as possible at storesupport@nurturenauts.com. We’ll do our best to help before fulfillment begins, but cannot guarantee a change or cancellation after an order is placed. Once fulfillment has begun or the order has shipped, changes may not be possible.
Can I apply a discount code after ordering?
Discount codes should be entered at checkout. If you forgot to apply one, email us quickly and we’ll review what options are available.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only. International shipping is not available.
Are the padded rompers fulfilled by Amazon?
Some NurtureNauts romper orders may be fulfilled through Amazon’s fulfillment network. If your shipment comes from Amazon or arrives in Amazon packaging, it is still your NurtureNauts order.
How long does delivery take?
Orders are generally processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. Free U.S. standard shipping is estimated at 5–8 business days after shipment. These are estimates, not guarantees; your shipping confirmation email will include tracking when available.
Why did only part of my order arrive?
Some items may ship separately depending on inventory location, fulfillment partner, or product type. If your order is split into multiple shipments, you may receive more than one tracking update.
How do I track my order?
You’ll receive tracking by email once your order ships. Tracking can take time to update after a label is created, so check again later if you do not see movement right away.
Do you offer free shipping?
Yes. NurtureNauts offers free standard shipping on U.S. orders with no minimum order requirement.
Products, Safety & Sizing
What is NurtureNauts® Scoot Apparel?
NurtureNauts® Scoot Apparel is our padded playwear collection for babies and toddlers in active movement stages such as crawling, scooting, cruising, and early walking. It includes Scootadillo one-piece rompers and the Explorer’s Choice two-piece shirt-and-pants set.
What is the Scootadillo?
Scootadillo is the one-piece romper family within NurtureNauts Scoot Apparel. It combines built-in knee and elbow cushioning with a one-piece design for everyday supervised movement and floor play.
What is the cotton Scootadillo made from?
The cotton Scootadillo has a 100% cotton body with built-in 2 mm PPF foam cushioning at the knees and elbows.
What is the Lightweight Scootadillo made from?
The Lightweight Scootadillo uses a 94% rayon / 6% nylon body fabric with the same 2 mm PPF foam cushioning at the knees and elbows.
What is the Explorer’s Choice Padded Set?
The Explorer’s Choice set is the two-piece Scoot Apparel option. It includes a shirt and pants made from 71% polyester / 26% rayon / 3% spandex with built-in 2 mm PPF foam cushioning at the elbows and knees.
How is Explorer’s Choice different from Scootadillo?
Scootadillo is a one-piece romper, while Explorer’s Choice is a two-piece shirt-and-pants set. Both are part of NurtureNauts Scoot Apparel and use built-in 2 mm PPF cushioning at the knees and elbows.
How thick is the padding?
All current NurtureNauts padded apparel uses a 2 mm PPF foam core in its built-in cushioning.
Where is the padding located?
Current Scoot Apparel styles use built-in cushioning at the knees and elbows.
Is the padding removable?
No. The knee and elbow cushioning is built into the garment so it stays with the clothing during normal wear.
What stages is Scoot Apparel designed for?
Scoot Apparel is designed for everyday supervised play during crawling, scooting, cruising, early walking, and similar active movement stages. It is not protective equipment and does not replace adult supervision or childproofing.
How do I find the right size?
Use the size information on each product page when available. Age ranges are a starting point, but babies grow differently, so measurements are usually more reliable than age alone.
How should I wash Scoot Apparel?
Machine wash on a low/delicate setting. Hang dry when possible; if using a dryer, use low heat.
Returns, Exchanges & Refunds
What is your return policy?
You have 30 days from delivery to request a return. Eligible items must be unused and unworn, with tags and original packaging, and include proof of purchase. Some opened or used hygiene items, marked final-sale items, and gift cards are excluded. Email storesupport@nurturenauts.com with your order number before sending anything back so we can provide return instructions and the correct address. See our Refund policy for full eligibility details.
Who pays return shipping?
We cover return or replacement shipping if an item is damaged, defective, or incorrect. For a change of mind or the wrong size or color, you pay return postage. Please contact us within 7 days of delivery about damaged or incorrect items and include photos. See our Refund policy for details.
How do exchanges work?
Email us with your order number and the item you’d like to exchange. If inventory is available, we’ll explain the best option.
When will I receive my refund?
After an eligible return is received, inspected, and approved, we’ll refund to your original payment method within up to 10 business days. Your bank or payment provider may need additional time to post the funds.
Parent Resources
What is the NurtureNauts Safety Hub?
The Safety Hub at learn.nurturenauts.com is designed to help parents find baby and toddler safety guidance by age, milestone, and everyday risk area.
What is NurtureNauts Melody Studio?
Melody Studio at melodies.nurturenauts.com helps parents create personalized songs and lullabies for their child.
What is Paint NurtureNauts?
Visit paint-nurturenauts.com for a painting-focused creative resource.
Need Help?
Email us at storesupport@nurturenauts.com. Include your order number if your question is about a purchase so we can help faster.